Capture feedback. Route it. Close the loop.
Create embeddable feedback forms, route submissions to Jira, Linear, Slack and 30+ tools, and keep customers in the loop — all from one dashboard.
No credit card required · 5-minute setup · Free plan available
Route feedback to the tools you already use
How it works
From embed to insight in four steps.
Create a form
Name it, pick a widget type, and paste one script tag into your site. You're live in under five minutes.
- One script tag — works with any framework
- Launcher, inline, thumbs, emoji, or poll widget
- Customizable colors to match your brand
Capture submissions
Every submission captures page URL, browser info, and user context automatically. AI labels sentiment, topic, and priority so you can triage fast.
- Full context: URL, device, user info
- AI auto-labeling for sentiment and topic
- Tags, filters, and saved views
Route to your tools
Configure per-form routing rules. Send bug reports to Jira, feature requests to Linear, general feedback to Slack — automatically.
- 30+ integrations: Jira, Linear, GitHub, Slack, Zapier…
- Instant or digest delivery
- Form-level routing configuration
Insights, actions, close the loop
See which pages generate the most feedback, track resolution status, and follow up with customers when their issue is resolved.
- Customer insights dashboard
- Bidirectional linking with workflow tools
- Close-the-loop notifications
Why teams choose ShapeShip
Purpose-built for feedback collection, routing, and follow-through.
5-minute setup
One script tag. No engineering sprint. Go from signup to collecting feedback in five minutes.
Form-level routing
Route each form to different tools. Bug reports to Jira, feature requests to Linear, feedback to Slack.
AI-powered triage
Auto-label submissions with sentiment, topic, and priority. Spend time fixing, not categorizing.
Close the loop
Follow up with customers when their issue is resolved. Show them you listened.
Secure by default
TLS encryption, SOC 2-compliant infrastructure, and full data export on every plan.
30+ integrations
Jira, Linear, GitHub, Slack, Zapier, Notion, Salesforce, and more. Your tools, connected.
ShapeShip vs. the alternatives
Stop duct-taping forms, spreadsheets, and ticket queues together.
| Capability | ShapeShip | Form builders | Spreadsheets | Ticket tools |
|---|---|---|---|---|
| Embeddable feedback widget | ✓ | Partial | ✗ | ✗ |
| Route to Jira, Linear, GitHub | ✓ | ✗ | ✗ | Partial |
| AI labeling & taxonomy | ✓ | ✗ | ✗ | ✗ |
| 30+ integrations | ✓ | Partial | ✗ | Partial |
| Submission inbox & triage | ✓ | ✗ | Manual | ✓ |
| Form-level routing rules | ✓ | ✗ | ✗ | ✗ |
| Customer insights dashboard | ✓ | ✗ | Manual | Partial |
| Close-the-loop follow-ups | ✓ | ✗ | ✗ | ✗ |
| Setup time | 5 min | 30 min+ | 1 hr+ | Varies |
Use cases
See how teams use ShapeShip forms to streamline feedback workflows.
Route Form Submissions to Jira
Automatically create Jira issues from Form submissions. Keep your product backlog and customer feedback in sync.
Learn moreRoute Form Submissions to Linear
Automatically create Linear issues from Form submissions. Sync status and keep your roadmap aligned with customer feedback.
Learn moreGet Slack Alerts for Form Submissions
Get instant Slack notifications when Form submissions arrive. Never miss important feedback.
Learn moreGet Microsoft Teams Alerts for Form Submissions
Get instant Microsoft Teams notifications when Form submissions arrive. Never miss important feedback.
Learn moreReceive Daily Email Digests of Form Submissions
Get daily email summaries of all Form submissions. Stay informed without constant notifications.
Learn moreStreamline Support Intake with Forms
Route Form submissions to support tools like Zendesk, Intercom, or Freshdesk. Streamline your support workflow.
Learn moreBuilt for product teams
5 min
Setup time. One script tag.
30+
Integrations. Your stack, connected.
0
Vendor lock-in. Export anytime.
Frequently asked questions
Turn feedback into shipped features.
Create your first form in five minutes and start routing submissions to the tools your team already uses.